Privacy policy

Last Updated: 03/2026

This Privacy Policy describes how Thumper Labs LLC (“Thumper,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit thumper.shop or any related website, make a purchase, contact us, or interact with our advertising, emails, or SMS messages.

Shopify offers merchants policy tools and automated privacy settings, but merchants are still responsible for making sure their posted privacy disclosures match their actual practices and settings.

1. Personal Information We Collect

A. Information You Provide Directly

We may collect personal information you provide to us, including:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment-related information

  • Order history

  • Customer service communications

  • Marketing preferences

  • Subscription and account details

B. Information Collected Automatically

When you visit our site, we and our service providers may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system

  • Time zone

  • Referring URLs

  • Pages viewed

  • Products viewed

  • Search terms

  • Clicks, page interactions, and browsing behavior

  • Cookie and similar technology data

C. Information from Third Parties

We may receive information from third parties such as:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Fraud prevention vendors

  • Analytics providers

  • Advertising partners

  • Social media platforms

  • Email and SMS service providers

2. How We Use Personal Information

We may use personal information to:

  • Provide, operate, and improve our website and services

  • Process and fulfill orders

  • Collect payment

  • Provide shipping and delivery updates

  • Communicate with you about your orders

  • Respond to customer service requests

  • Manage subscriptions

  • Prevent fraud and protect our business

  • Personalize your shopping experience

  • Send marketing emails or SMS where permitted

  • Measure ad performance and site analytics

  • Comply with legal obligations

  • Enforce our terms and protect our rights

3. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to:

  • Keep the site functioning

  • Remember preferences

  • Understand user behavior

  • Improve site performance

  • Support advertising and retargeting

  • Measure marketing effectiveness

You can control cookies through your browser settings. Blocking certain cookies may affect website functionality.

4. How We Share Personal Information

We may share personal information with service providers and third parties that help us operate our business, including:

  • Shopify for store infrastructure and related services

  • Payment processors

  • Shipping, logistics, and fulfillment providers

  • Analytics providers such as Google Analytics

  • Advertising and retargeting partners

  • Email and SMS service providers

  • Fraud prevention and security vendors

  • Professional advisers

  • Law enforcement or regulators when required by law

We may also share information:

  • To comply with legal process

  • To investigate suspected fraud or violations

  • To protect our rights, safety, or property

  • In connection with a merger, acquisition, restructuring, or asset sale

5. Advertising and Analytics

We may use personal information for targeted advertising, retargeting, audience building, and analytics. FTC guidance emphasizes that health-product marketing must be truthful and not misleading, which is relevant to how supplement brands structure ad claims and promotions.

We may use tools such as:

  • Google Analytics

  • Meta/Facebook advertising tools

  • Other ad-tech or marketing partners

You may be able to opt out of certain targeted advertising through platform settings, browser controls, or industry opt-out tools.

6. Email and SMS Marketing

If you sign up for email or SMS marketing, we may use your contact information to send promotional and transactional communications. You can unsubscribe from marketing emails by clicking the unsubscribe link in the email. You can opt out of SMS by replying STOP.

7. Minors

Our site and products are intended for adults 18 and older. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with personal information, contact us and we will take appropriate steps to delete it.

8. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide services

  • Maintain business and tax records

  • Resolve disputes

  • Enforce agreements

  • Comply with legal obligations

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Know what personal information we collect and use

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Opt out of certain targeted advertising or data sharing

  • Appeal certain privacy-rights decisions where applicable

California residents may have rights under California privacy law, including rights to know, delete, correct, and limit certain uses of personal information. Residents of other states may have similar rights depending on applicable law.

To exercise privacy rights, contact us at info@thumper.me. We may need to verify your identity before fulfilling a request.

11. Do Not Track

Because there is not yet a consistent industry standard for responding to browser-based “Do Not Track” signals, we do not currently respond to them in a uniform way.

12. International Visitors

If you access the site from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. Those countries may have data protection laws different from those in your jurisdiction. Shopify notes that data may be transferred across borders as part of operating its services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the “Last Updated” date.

14. Contact Us

If you have questions or would like to exercise your privacy rights, contact us at:

Thumper Labs LLC
475 Brickell Ave #2913
Miami, FL 33131
United States
Email: info@thumper.me