Refund policy

Last Updated: 03/2026

At Thumper Labs LLC (“Thumper,” “we,” “us,” or “our”), we want you to have a smooth experience with every order. This policy explains how returns, refunds, shipping issues, and subscription cancellations are handled for purchases made through our website.

1. Contact Us

For any return, refund, shipping, or subscription request, please contact us at:

Email: info@thumper.me

Do not send items back without contacting us first and receiving return instructions.

2. Subscription Cancellations

If you purchased a subscription, you may cancel it by emailing info@thumper.me.

  • To avoid being charged for the next shipment, cancellation requests must be submitted before your next order is processed and dispatched.

  • If an order has already been processed or shipped before your cancellation request is received, that order cannot be canceled, but future recurring orders will be canceled.

3. Order Cancellations

Orders may be canceled only if your cancellation request is received before the order has been dispatched from our fulfillment center.

  • Once an order has been shipped, it cannot be canceled.

4. Returns

  • Returns must be initiated within 14 days of delivery.

Eligibility for Returns

To be eligible for a return:

  • Contact us first and receive approval.

  • Products must be returned only if instructed by our customer support team.

  • Returned items must follow the condition specified in our return instructions.

Because our products are consumable/ingestible, we may limit returns on opened items for health, safety, and quality-control reasons, except where required by law.

5. Satisfaction Guarantee / Unopened Product Refunds

If Thumper is not for you, we may offer a refund on qualifying orders, subject to:

  • At least two of the three individual boxes in a set must be fully intact and unopened.

  • Any items we instruct you to return must be sent back in their original condition.

  • Return approval is required before shipping anything back.

If your return is approved:

  • We may provide a prepaid return label.

  • In some cases, return shipping costs may be deducted from your refund or otherwise apply, as permitted by law and disclosed in your return approval instructions.

  • We may request photos of the product and packaging to evaluate the request and improve our practices.

6. Damaged, Defective, Melted, or Incorrect Items

If your order arrives damaged, broken, melted, disfigured, defective, or incorrect, please contact us within a reasonable time after delivery and include clear photos of:

  • The item

  • The shipping box or mailer

  • The label

  • The issue observed

Upon reasonable proof, we may, at our discretion:

  • Replace the item

  • Issue a refund

  • Offer store credit

7. Refund Processing

  • Approved refunds will be issued to your original form of payment.

  • Please allow up to 7 business days after approval for processing. Your financial institution may take additional time to post the credit.

8. Non-Returnable Items

Except where required by law, we may refuse returns or refunds for:

  • Items returned without approval

  • Products not purchased through our website

  • Products not in qualifying condition

  • Items damaged due to misuse, improper storage, or handling after delivery

  • Promotional or final-sale items marked non-refundable

9. Chargebacks

If you experience an issue with your order, we ask that you contact us first so we can try to resolve it.

  • Filing a fraudulent or improper chargeback after receiving a product or refund may result in your account being flagged and future orders being refused.

10. Policy Updates

We may update this policy from time to time by posting the revised version on our website. The updated version becomes effective when posted.